Employment

Available Positions:

  • Commercial Sales RepresentativeOpen or Close
  • Inside Sales Consultant/Customer ServiceOpen or Close

    JOB PURPOSE:

    The Inside Sales Consultant/Customer Service, hereafter referred to as "ISC", is the primary provider of general customer service and support from an informational and problem resolution perspective. The ISC additionally provides sales assistance to walk-in customers in the areas of new product purchases, parts, accessories and service orders.

    The scope of activities the ISC may get involved with includes answering and routing incoming telephone calls, handling walk-in customers or prospects, phone requests for estimates or information, requests for service, conveying information between installers, service technicians, customers, outside sales staff and managers during the work day, computer data entry for various aspects of the business process, records filing, etc.

    In addition, each ISC may have specific additional responsibilities within the general accounting process and, at times, may be required to fulfill these responsibilities for another ISC or Service Advisor on an as-needed basis.

    ISC's are the primary contact with outside customers and are expected to maintain a neat and professional appearance and demeanor. ISC's report to the Office Manager.

    KEY TASKS:

    Primary Job Functions:
    • Responding to work assignments and tasks as directed by the Office Manager or other members of the Management Team, as appropriate.
    • If the first person to arrive at work, pick up messages from voice mail and either route or take action on messages, as appropriate and turn off night voice mail message.
    • Answer incoming telephone calls, preferably no later than the second "ring". If more than two rings occur, any available office personnel should attempt to answer the incoming call.
    • Based on the content of the call, resolve most calls in one of the following ways:
      1. Route call to an appropriate Manager, or member of the management team, as appropriate.
      2. Write up a Work Order for Service or Estimate and input relevant data into computer system.
      3. Provide necessary information to caller and route to appropriate sales, service, or installation manager or technician, as appropriate.
      4. Research order's for correct status.
    • Assist walk-in customers at the sales counter with the following types of assistance, as required:
      - Replacement parts
      - Accessories,
      - Information on new residential products
    • Write up sales ticket for counter sales, as required.
    • Handle cash or credit card purchase with appropriate accounting process.
    • Handle return and/or exchanges brought to the sales counter.
    • Refer any problems or requests for information outside the scope of personal knowledge to the appropriate party(ies).
    • With respect to incoming calls regarding warranty issues,
      1. Gather pertinent information from customer,
      2. Research the specific customer history for installation or past service details,
      3. Route information to the appropriate manager for resolution.
    • Locate technicians via cellular phone as required by managers and/or customers and communicate information requested.
    • Assist in creation of sales, marketing, or promotional materials as requested by respective managers.
    • Process completed job orders by entering work order data into computer system for invoicing purposes from detailed data prepared by technicians.
    • Process both sold and unsold estimates by entering job text into computer system for reference purposes from detailed data prepared by estimators. Estimates will be filed in a corresponding folder for future follow up by the estimator.
    • Calculate hours worked for each job from time sheets prepared by each technician and enter information into computer system.
    • Mail invoices generated to customers, and file copies appropriately.
    • Prepare Thank You cards for customers and potential customers.
    • Maintain current office forms, MSDS Books, reference manuals.
    Secondary Job Functions:
    • Provide general office support as required on a project or special needs basis.
    • Provide trade show and promotional activity support as required by the management team.
    • Attend or perform training functions as requested regarding computer and/or product information training.
    • Attend First-Aid/CPR training classes when appropriate.
    • Assist other members of the office staff when requested.
    • Keep office and work areas clean and free from clutter.

    Services and Products Supplied:

    • Handles service requests from call-in or walk-in customers.
    • Processes work order and billing data for service or installation requests.
    • Provides general office support services.
    • Acts as communications liaison between customers, technicians, and management team.
    • Provides back-up to Inside Sales Consultants as required.

    Frequently Used Tools and Resources:

    • Telephone - land line and cellular.
    • Voice mail.
    • Internet and E-mail
    • Personal computer and associated software applications
    • Credit card machine
    • Electronic calculator
    • Typewriter

    Targets and Performance:

    • Must accurately record and distribute incoming call information to appropriate parties in a timely manner.
    • Must accurately record work order and job estimate requests and distribute to appropriate person(s) in a timely manner.
    • Must answer incoming telephone calls within a reasonable number of rings.
    • Must treat all telephone contacts with a professional and respectful manner.
    • Must accurately enter work order, estimate and incoming receivables data into computer system for billing and accounting purposes.
    • Must handle walk-in customers with courtesy and ensure that their questions and requests are fulfilled in professional manner.
    • Must back-up other employee's workloads when requested to do so.

    Internal Suppliers and Customers:

    • Daily contact with General Manager and Office Manager.
    • Daily contact with Installation Managers and Product Distribution Manager.
    • Daily contact with Installers and Service Technicians.
    • Regular contact with Sales Representatives
    • Frequent contact with other members of the management team.
    • Frequent contact with owners.

    External Suppliers and Customers:

    • Daily contact with call-in and walk-in customers.
    • Daily contact with non-customer telephone contacts.
    • Occasional contact with suppliers and/or vendors.

    Implications and Risks:

    • Incorrect, illegible, or incomplete information recorded from a phone message may result in lost time, confusion, or inappropriate action.
    • Incorrect or incomplete address information for a work order can result in confusion or lost time.
    • Incorrect or inaccurate information recorded on job order or billing data entry can result in erroneous or incorrect customer billing.
    • Failure to pick up incoming calls by the second ring can result in customer dissatisfaction.
    • Inaccurate information entered from estimates to job orders can cause confusion and result in wrong product taken to a job.
    • Sloppy or inaccurate creation of proposal documents can result in erroneous or insufficient data for customers' consideration.
    • Improper treatment of customers or other employees can result in poor company image or morale.

    TERMS AND CONDITIONS

    Working Terms and Conditions (may include, but not be limited to the following):

    • ISC's will report to the main company office each morning.
    • The majority of work assignments will be carried out in the office area of the company office.
    • ISC's will be working around electronic and computer equipment during the normal execution of their tasks.
    • Occasionally, an ISC may be requested to assist in performing work at one of the other A.B.E. Doors & Windows facilities or at a trade-show.
    • ISC's should coordinate coverage of phones and customer counter in times of absence amongst themselves and the Office Manager (lunch, errands, appointments, etc.)
    • ISC's should make every effort to notify the Office Manager whenever an unexpected absence occurs, or in advance if the absence is known in advance.

    Position Qualifications:

    • Must have some basic knowledge of personal computers and associated software tools.
    • Must be able to operate a multi-line telephone system.
    • Must be able to receive directions and execute tasks accordingly.
    • Must be able to pass a standard drug test.
    • Must be able to read and write legibly and accurately.
    • Must be able to perform basic arithmetic functions both with and without a calculator.
    • Must be able to communicate with customers in a professional and respectful manner.
    • Must be able to communicate over a telephone - landline and cellular.
    • Must be able to communicate in English.
    • Must have good eyesight or wear corrective lenses (glasses or contacts).
    • Must have clean, neat appearance.

    Core Competencies:

    • Ability to understand and take direction from superiors.
    • Ability to handle and schedule multiple tasks within a day.
    • Ability to work with others in a positive and productive manner.
    • Ability to remember and follow through with regularly occurring tasks.
    • Ability to treat customers and fellow employees with decency and respect and to control personal emotions in confrontational situations.
    • Ability to handle stress in a reasonable and effective manner.
    • Ability to maintain a positive outlook and attitude.
    Apply Now
  • Garage Door InstallerOpen or Close

    JOB DESCRIPTION:

    The Garage Door Installer is the installation technician for garage doors and access systems. Most installation work is done as replacement of existing door systems. Garage Door Installers have specific responsibilities in the areas of record keeping for customer billing, maintaining vehicles and equipment, product education and training, safety training, housekeeping at the warehouse and shop, job-site housekeeping, and miscellaneous duties. Garage Door Installers are the first line of support for customers and should be committed to 100% customer satisfaction.

    REQUIREMENTS:

    • Must be able to lift up to 80 pounds for a distance of up to 50 feet.
    • Must be able to climb and work off a ladder.
    • Must be able to pass a standard drug test and background check.
    • Must have general knowledge of the operation and safety of hand tools and power equipment.
    • Must maintain a neat and clean appearance.
    • Must possess and maintain a valid Pennsylvania driver's license.

    BENEFITS:

    • Paid PTO
    • Paid holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
    • Medical benefits
    • Retirement 401K
    • Company uniform program
    • Company vehicles
    • Funeral leave
    • Jury duty - 3 days
    • Short term disability
    Apply Now
  • Carpenter/Door & Window InstallerOpen or Close

    JOB DESCRIPTION:

    The Carpenter/Door & Window Installer is the installation technician and trim carpenter for windows, entrance doors, storm doors, patio doors, and basement doors. Most installation work is done as replacement of existing doors and windows. Carpenter/Door & Window Installers have specific responsibilities in the areas of record keeping for customer billing, maintaining vehicles and equipment, product education and training, safety training, housekeeping at the warehouse and shop, job-site housekeeping, and miscellaneous duties. Carpenter/Door & Window Installers are the first line of support for customers and should be committed to 100% customer satisfaction.

    REQUIREMENTS:

    • Must be able to lift up to 80 pounds for a distance of up to 50 feet.
    • Must be able to climb and work off a 20' extension ladder.
    • Must be able to pass a standard drug test and background check.
    • Must be proficient with the operation and safety of all hand tools, power equipment, caulking gun, and aluminum brake.
    • Must maintain a neat and clean appearance.
    • Must possess and maintain a valid Pennsylvania driver's license.

    BENEFITS:

    • Paid PTO
    • Paid holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
    • Medical benefits
    • Retirement 401K
    • Company uniform program
    • Company vehicles
    • Funeral leave
    • Jury duty - 3 days
    • Short term disability
    Apply Now

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