A.B.E. Doors & Windows Blog

16 August 2012
Garage door maintenance dos and don’ts

If you're reasonably handy, there's plenty that you can to to keep your garage door working great through one season after another. We'd like to share some of those simple actions - but first, a couple of things you should never do.

If there's any problem with the safety stop mechanism on your automatic door, call a professional right away. This is a situation that can damage your car and even cause personal injury. Even more important: hands off the powerful high-tension springs that control the door. A sudden release of these springs can be extremely dangerous. Leave everything related to these components to the pros.

What you can handle yourself starts with visual inspections - look over the whole system. If a track or other part is bent or otherwise damaged, have it replaced at once. You should be able to spot tracks that are out of alignment, another common problem that needs prompt attention. Failures in these components can lead to more serious and expensive repairs. The same is true of cables - anything frayed or worn should be checked and replaced by your service technician.

Remove any leaves or other obstructions from the tracks or moving parts, and wipe out the tracks with a household cleaner. Use a penetrating oil such as WD-40 (citrus-based solvents also work) on the tracks, rollers, hinges and latches. Wipe it all off, then apply light lubricating oil to the same parts. On garage door openers, apply the same oil to the chain. Lubricate the system at least annually.

Check the door's weatherstripping - if it's damaged, jammed or missing, adjust or replace it. Older wooden doors without such protection at the bottom should first be sealed or painted - then you can add weatherstripping if you wish.

Finally, check all nuts, bolts and fastenters. Tighten any that have loosened. Remember, something that looks wrong may well be. If you have any concerns, call ABE Doors and Windows at 610-398-2430. Our friendly, expert technicians will be there soon to check things over.

06 August 2012
Listening to what customers say

People ask "How are you doing?" so often and so casually that it seldom means much. For a service-oriented business, though, it's a serious question. And the answer matters greatly to the company's success.

A while back ABE Doors and Windows sought a way to measure our performance with customers. The best help we could find came from a company called Guild Quality. It's their business to survey the customers of participating firms after projects or services are completed. Guild Quailty then compiles and posts the results, along with customers' candid opinions.

The survey company is objective about this. You accept when you sign up that they're going to put the results online for all to see. Unless you think your report card's going to be pretty good, it's probably not something you want to try.

We've been in the process for many months. See results by clicking the Guild Quality logo on our homepage, or use this link: www.guildquality.com/cr/A-B-E-Doors-Windows/N6Y506012224XT9/ . Customer quotes via Guild Quality also appear often on our Facebook page.

We're happy with the results. We come in at 98 percent or better for most measurements, including "Professional & Organized," "Value," "Communication," "Sales Knowledge," and "Schedule." Ratings for "Clean and Safe" and "Construction Quality" are perfect 100s. And the overwhelming majority of our verbal evalutions are also very positive. Take a look.

So that's the answer to "How are you doing?" Pretty darn well - but always with room for improvement.

RSS
<< August, 2012 >>
SMTWTFS
1234
567891011
12131415161718
19202122232425
262728293031
Categories
Archives
July 2021 (1)
June 2021 (1)
May 2021 (1)
April 2021 (1)
March 2021 (1)
February 2021 (1)
January 2021 (1)
December 2020 (1)
November 2020 (1)
October 2020 (1)
September 2020 (1)
August 2020 (1)
July 2020 (1)
June 2020 (1)
May 2020 (1)
April 2020 (1)
March 2020 (2)
February 2020 (3)
January 2020 (3)
December 2019 (3)
November 2019 (3)
October 2019 (4)
September 2019 (3)
August 2019 (3)
July 2019 (2)
June 2019 (3)
May 2019 (3)
April 2019 (2)
March 2019 (3)
February 2019 (3)
January 2019 (2)
December 2018 (3)
November 2018 (2)
October 2018 (4)
September 2018 (3)
August 2018 (2)
July 2018 (3)
June 2018 (3)
May 2018 (3)
April 2018 (4)
March 2018 (2)
February 2018 (1)
January 2018 (1)
December 2017 (2)
November 2017 (1)
October 2017 (1)
September 2017 (1)
August 2017 (1)
July 2017 (1)
June 2017 (1)
May 2017 (2)
April 2017 (2)
March 2017 (1)
February 2017 (1)
January 2017 (1)
December 2016 (2)
November 2016 (1)
October 2016 (1)
September 2016 (1)
August 2016 (1)
July 2016 (1)
June 2016 (1)
April 2016 (1)
March 2016 (2)
December 2015 (1)
February 2015 (1)
November 2014 (1)
October 2014 (1)
September 2014 (1)
August 2014 (1)
May 2014 (3)
April 2014 (1)
March 2014 (1)
January 2014 (2)
December 2013 (1)
November 2013 (3)
October 2013 (2)
September 2013 (1)
August 2013 (3)
July 2013 (1)
June 2013 (1)
May 2013 (2)
March 2013 (4)
February 2013 (4)
January 2013 (2)
December 2012 (3)
November 2012 (2)
October 2012 (4)
September 2012 (1)
August 2012 (2)
July 2012 (1)
June 2012 (3)
May 2012 (2)
April 2012 (4)
March 2012 (1)
February 2012 (2)
January 2012 (3)
July 2011 (1)
June 2011 (1)