The hustle and bustle of getting ready for the holiday season is upon us—the endless lists of things to do and limited amount of time to complete them. Many of us seek the internet to solve our problems by saving time and money, but what you aren’t purchasing is an individualized touch.
Throughout my experiences as the office manager, I have seen too many times a customer walk through our door needing assistance with a garage door or operator part. They had purchased the part online that was listed on Amazon or Ebay to name a few common sites. This seemed to be their “jackpot.” Pay for the part online and have it shipped directly to them within 24 hours. SOLD! Only to receive the part and deal with the disappointment and frustration that it does not work. Now what? It’s not like you can call the internet and talk to a person to help you.
This is where we have an advantage over an online store. The office staff can help you diagnose the problem and supply you with the correct part. Garage door operator technology has changed so much in the past twenty years. Manufacturers discontinue parts or replace them with universal models that accommodate many products. The next time that you need help with a part, instead of reaching out to Google, call me directly at 610-398-2430, extension 115 or stop by the showroom location. The staff is always available to offer you the “Gift of Giving.”