For more than a hundred years, the Better Business Bureau has provided guidance and assistance to the American consumer. Today's BBB rates businesses on a scale from A+ to F, while offering accreditation to those who qualify. The Bureau also sets standards for business practices, and supports the efforts of businesses to respond to any complaints that may arise in the course of regular work. ABE Doors & Windows earned BBB accreditation on July 14, 2008, and has maintained it ever since. On the BBB's ratings scale, ABE holds the highest rating: A+. The Bureau identifies no government actions against ABE, and reports no issues related to ABE's advertising program. For a look at the relevant web page, visit http://www.bbb.org/washington-dc-eastern-pa/business-reviews/windows-installation-and-service/a-b-e-doors-windows-inc-in-allentown-pa-50001077. To be accredited and top-rated by this respected American institution is, of course, a substantial honor to ABE and all its employees. But we believe that what matters far more than our pride in these recognitions is what they mean to our customers. While the ratings and accreditations issued by the Better Business Bureau do not constitute specific evaluations or endorsements, countless consumers have been guided by them through the years. The good name of the BBB is such that businesses who achieve their ratings and accreditations have often been patronized by consumers. And if any difficulties arise, the good offices of the Bureau contribute strongly to fair resolutions for all. We believe that ratings from the Bureau are a legitimate consideration when choosing any business - and ABE Doors & Windows is no exception.
One of the most common questions and concerns that we address around this time of year is whether or not we are able to perform product installations in the frigid months ahead. And, yes, we do! It is a well-known fact that things expand in the summer heat and contract in the freezing winter, but, by using forethought and taking proper precaution, we are still able to complete most types of installation during this cold season. We use silicone caulk that is rated for lower temperatures. We also plan each installation before arriving at the job site, in order to do our best in minimizing the amount of time the house is exposed to cold air. We prep each opening so our installers can replace an older product with the newly ordered product and have it fit right into the opening, without leaving an opening in the home longer than absolutely necessary. We also back our work up with a 5-year workmanship warranty that we offer on every installation that we do. The only time that we may need to push back any type of installation is if we should experience severely inclement weather that can cause unsafe working conditions and jeopardize the safety of our crew and the well-being of the home. In order for us to perform jobs that require the removal and reinstalling of pre-existing siding, it is crucial that temperatures be above freezing. By following these extra steps with care, winter weather is not an issue for our team of certified installers!
At the start of September, A.B.E. Door & Windows had the wonderful opportunity to welcome our newest addition to the office staff – Kathleen! Kathleen, who has been chosen to work alongside us through the Work Experience Program, offered at Mercy Special Learning Center, will be joining us every week for the duration of the 2013 – 2014 school year. Along with her job coach, Joan, the pair provides great assistance to our busy office staff by labeling product literature and compiling company folders that our estimators use in large quantity when providing free quotes to our customers. This month, we had a chance to talk with Kathleen, in the great hopes of learning more about her.
Seventeen-year-old Kathleen is most distinguished by her always cheerful, polite, humble, and pleasant personality, which lights up our office on even the dreariest of Monday mornings. She is very involved in both her studies at school and extracurricular activities. Kathleen has a great appreciation for attending Mass, and is more than happy to be an Altar server at school. She also is a member of the “Tone Chimes,” a group of musically gifted students who play bell chimes and perform for others during special school functions. Kathleen is passionate and quite talented in both gymnastics and dance, and has found a love for anything involving physical activity. She was excited to explain that she is a great at running and shares this common bond with her parents, whom are both passionate runners as well. She enjoys listening to country music and is a great fan of baseball. Kathleen is very close with her Mom, whom she admits is her best friend, and is happiest when spending time with her.
Kathleen has enjoyed her time working with A.B.E. Doors & Windows so far, though, we must mention, that it has been our absolute pleasure to be blessed with the presence of such positively lovely women in our office almost every week! We are truly fortunate and honored to be involved in the Work Experience Program at Mercy Special Learning Center. From the bottom of our hearts, we offer our deepest gratitude and thanks!